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Purifying Shampoo

Customer Reviews

Purifying Shampoo

Purifying Shampoo Customer Reviews

GBP 16.1

RRP: £23.00

£16.10

Save: £6.90

Overall Rating : 4.83 / 5 (610 Reviews)

610 Reviews

  • 520 5 star reviews
  • 82 4 star reviews
  • 4 3 star reviews
  • 4 2 star reviews
  • 0 1 star reviews

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Overall Rating : 4.83 / 5 (610 Reviews)

610 Reviews

  • 520 5 star reviews
  • 82 4 star reviews
  • 4 3 star reviews
  • 4 2 star reviews
  • 0 1 star reviews

Where reviews refer to foods or cosmetic products, results may vary from person to person. Customer reviews are independent and do not represent the views of The Hut Group.

Review of Purifying Shampoo

5

Is glad that ESPA will specially send me an email to inform me that hair products have been launched.

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Review of Purifying Shampoo

5

Is glad that ESPA will specially send me an email to inform me that hair products have been launched.

Was this helpful?


Review of Purifying Shampoo

5

Is glad that ESPA will specially send me an email to inform me that hair products have been launched.

Was this helpful?


Review of Purifying Shampoo

5

I don't like saying this but... The pump on my conditioner bottle wasn't working so I asked if I could get a replacement pump. I was contacted (very quickly) and they said I'd be sent another bottle of conditioner and told they'd be "grateful" if I sent the faulty bottle back for inspection. I didn't receive anything so, after a couple of weeks I got in touch and explained again that I'm not after another bottle of conditioner, just a pump (a used one from a spa would have been fine). I was told that I have to send the bottle back because it's a new product and it's important to verify if there's an issue with the packaging. I understand that it's important for the company but I think it's a little unfair on me, the customer, to carry the onus on this. I bought the products online for the sake of convenience. I'm now having to package the product and make my way to a post office (not easy when you work full-time) and it's not just the pump (which I could have put in an envelope and popped in a post box) it's insisted that I send the whole bottle. Not the best customer experience.

Was this helpful?


Review of Purifying Shampoo

5

I don't like saying this but... The pump on my conditioner bottle wasn't working so I asked if I could get a replacement pump. I was contacted (very quickly) and they said I'd be sent another bottle of conditioner and told they'd be "grateful" if I sent the faulty bottle back for inspection. I didn't receive anything so, after a couple of weeks I got in touch and explained again that I'm not after another bottle of conditioner, just a pump (a used one from a spa would have been fine). I was told that I have to send the bottle back because it's a new product and it's important to verify if there's an issue with the packaging. I understand that it's important for the company but I think it's a little unfair on me, the customer, to carry the onus on this. I bought the products online for the sake of convenience. I'm now having to package the product and make my way to a post office (not easy when you work full-time) and it's not just the pump (which I could have put in an envelope and popped in a post box) it's insisted that I send the whole bottle. Not the best customer experience.

Was this helpful?


Review of Purifying Shampoo

5

I don't like saying this but... The pump on my conditioner bottle wasn't working so I asked if I could get a replacement pump. I was contacted (very quickly) and they said I'd be sent another bottle of conditioner and told they'd be "grateful" if I sent the faulty bottle back for inspection. I didn't receive anything so, after a couple of weeks I got in touch and explained again that I'm not after another bottle of conditioner, just a pump (a used one from a spa would have been fine). I was told that I have to send the bottle back because it's a new product and it's important to verify if there's an issue with the packaging. I understand that it's important for the company but I think it's a little unfair on me, the customer, to carry the onus on this. I bought the products online for the sake of convenience. I'm now having to package the product and make my way to a post office (not easy when you work full-time) and it's not just the pump (which I could have put in an envelope and popped in a post box) it's insisted that I send the whole bottle. Not the best customer experience.

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Review of Purifying Shampoo

5

Nice smell and easy to pump. Would have been rated as excellent if it left my hair "sqeaky

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Review of Purifying Shampoo

5

Nice smell and easy to pump. Would have been rated as excellent if it left my hair "sqeaky

Was this helpful?


Review of Purifying Shampoo

5

Nice smell and easy to pump. Would have been rated as excellent if it left my hair "sqeaky

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Review of Purifying Shampoo

5

Smells delicious. Hair nice & soft after use. Seems like quite a large amount is needed to get a good lather, although I do have very thick hair.

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